Refund & Return Policy
At Avira Essential, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.
1. Return & Refund Eligibility
You may request a return or refund within 5 days of receiving your order, provided the product meets our return conditions.
Returns or refunds may be accepted in the following cases:
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The product was damaged during delivery.
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The product is defective or has a quality issue.
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An incorrect product was delivered.
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The product is missing from your order.
For hygiene and safety reasons, skincare, haircare, and personal-care products that have been opened or used are generally not eligible for return.
2. Non-Returnable Products
The following products are not eligible for return or refund:
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Opened or used skincare, haircare, or personal-care products.
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Products damaged due to misuse or improper storage.
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Products returned without their original packaging.
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Products missing essential parts, labels, or accessories.
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Free gifts or promotional items, unless otherwise specified.
This exclusion does not affect your rights regarding defective, damaged, incorrectly supplied, or otherwise non-conforming products under applicable law.
3. How to Request a Return
To request a return or refund:
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Contact us at E: Careavira@gmail.com or WhatsApp on 82877-30732 within 5 days of delivery.
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Mention your order number and the reason for your request.
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Share clear photographs or videos of the product and packaging, where applicable.
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Our team will review your request and provide further instructions.
For damaged or incorrect deliveries, please retain the original packaging until the issue is resolved.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery.
After reviewing the issue, we may offer:
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A replacement product, subject to availability.
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A refund of the eligible product amount.
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Another appropriate resolution in accordance with applicable law.
We may request photographs, videos, or other information to verify the issue.
5. Refund Process
Once your return or refund request is approved, the refund will be processed within 5–10 business days, subject to any required verification and payment-processing timelines.
Refunds for prepaid orders will generally be issued to the original payment method. Delivery Charges will borne by customer end, where applicable.
For Cash on Delivery (COD) orders, we may request valid bank-account or other payment details to process an approved refund.
The time taken for the amount to reflect in your account may depend on your bank or payment service provider.
6. Order Cancellation
You may request cancellation of your order before it is dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, please contact our customer support team for assistance.
Approved prepaid-order cancellations will be refunded to the original payment method, subject to applicable processing timelines.
7. Refund Exceptions
Refunds may not be available for issues arising solely from:
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Incorrect or incomplete shipping information provided by the customer.
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Failure to accept a delivery without a valid reason.
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Improper use, storage, or handling of a product.
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A change of mind after delivery, where the product is correctly supplied and has no defect.